Privacy Policy

Effective Date: November 1, 2020 (v. 1.0)

The data we collect about you
How Vienoula Inc uses the information we collected
Who we share your information with Control of your data
Your access to your data and how long Vienoula Inc keeps it
How Vienoula Inc protects your data Where your data resides
Use of Cookies
Links to external websites
Public forums
Payment processing
Dispute resolution
Privacy Policy Updates
Contact us 
DOWNLOAD PRIVACY POLICY

This Privacy Policy (“Privacy Policy”) applies to Vienoula Inc.’s educational website accessible at https://www.campusvienoula.com/ (“WebApp”) a cloud-based technology learning platform Website, collectively, the “Campus Vienou|a”), owned and operated by Vienoula Incorporated (Pvt) Ltd, a Private Limited company (“Campus Vienoula,” “Campus Vienoula,” “Vienoula,” “we,” “Vienoula Inc,” or “us”). This Privacy Policy describes how Campus Vienoula collects and uses personal information collected through the Website and the Platform. This Privacy Policy describes the options presented to you concerning the use of your access to and how to update and or correct your personal information. Campus Vienoula Privacy Policy highlights:

  • What information we may collect about you
  • Possible uses of collected user data
  • Who we may share your collected information with
  • What control you have on your information
  • An individual’s access to their data, and the duration we keep it
  • Campus Vienoula user information protection
  • Location/storage of your data
  • Use of Cookies
  • Links to other websites
  • Public forums
  • Payment processing
  • Dispute resolution
  • Changes to this Privacy Policy
  • Contact us

Please make time to read and understand the Privacy Policy carefully to appreciate our views and practices concerning your data and in what way we may handle it. By engaging with the Campus Vienoula, you acknowledge reading, understanding, and approving this Privacy Policy. Data protection laws entail businesses to define their role and accountability when handling personal information. When you sign up as a user on Campus Vienoula via the Memberships area (as defined by our Terms of Use), Campus Vienoula is the data controller for all information you provide and is collected by the Platform as the user engages with it.

  • Campus Vienoula is the data controller for information you supply or as part of your interaction with the Campus Vienou|a, including valuation data, email address(es), supplementary profile details such as occupation, personal website URL, a short biography, social platforms user profile URLs, and demographic data including but not limited to your sexual orientation, date of birth, and your occupation. It is, however, worth noting these other profile details aren’t compulsory to use our Campus Vienou|a. We can, however, be able to enhance your experience if you decide to provide it.
The data we collect about you

We value your trust. Vienoula Inc thrives on adhering to established ethical standards in gathering, utilizing, and protecting any information you provide to honor that trust. Campus Vienoula collects, and processes the following personal data you provide: Information you provide us: Comprises data you submitted to us directly through your interaction with Campus Vienoula. An individual may provide their information by filling out a form on Campus Vienoula, corresponding with us through but not limited to, over the phone, electronic mail, or at an event you attend. It also takes into consideration data submissions facilitating a subscription registration, subscription payment, or order placement for other services provided by us. Information shared while you partake in a forum, shared on social media via Campus Vienoula, enter a competition or campaign, query submission, feedback provision about or a problematic functionality within Campus Vienoula, or any of the Services (defined in the Terms of Use) falls under the same. When you create an account on Campus Vienoula, we require you to provide your full name including your first and last name(s) and email address(es). When you make a subscription, be it in payment, we require your payment and billing information, this often includes an address and credit card information associated with the fee(s). Furthermore, an individual can provide supplementary private data to complete their profile within our Campus Vienoula. Information collected about you from your interaction with Campus Vienoula: Vienoula Inc automatically collects information from you every time you visit Campus Vienoula. Information collected includes technical data, data about your visit, and data about your activity on  Campus Vienoula, including but not limited to course searches and viewed, visited page response times, download errors, duration of Campus Vienoula page visits, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse to or away from a visited page, and techniques used to interact with Campus Vienoula teams. Technical data may include the Internet Protocol (IP) address used to connect your Internet-enabled device to Campus Vienoula, an individual’s login information, web browser type, and version, location, time zone setting, web browser plug-in varieties and descriptions, device operating system, and device operating platform. Information Campus Vienoula receives from other sources: Vienoula Inc may get about you from third parties we work closely with to deliver, promote, and enhance Campus Vienoula and our services. The mentioned third parties include business partners, research partners, vendors who may assist in technical and payment services, analytics providers, advertising networks and search information providers.

How Vienoula Inc uses the information we collected

Information you give to us: Vienoula Inc’s usage of the data you provide is in a way that is constant with this Privacy Policy. We utilize your personal data to deliver our services on Campus Vienoula, together with services arising from any commitments outlined in a contract concerning you and us. These services may include a provision of access to our course library, your account administration, billing, and notifications sent to you concerning alterations to our service. This information may be employed to permit you to partake in the interactive elements of Campus Vienoula or to cater to you with possible information requests directed to us, including access to virtual classrooms, or the like. We use your personal information alongside other personally non-identifiable statistics to assist us better understand our customers, to personalize and enhance their involvement using Campus Vienoula, and to increase the content and functionality of Campus Vienoula. This may take account, provision of information about our facilities that we feel may be of interest to you, and improve your interaction with us. We may reach out to you concerning these services via phone calls, email, direct mail, or on Campus Vienoula. The communications by Campus Vienoula may consist of circulars, advertising emails, service updates, or market study requests. We may utilize your data for these purposes having sought and received your consent to be sent promotional material from us at various points during your interactions with Campus Vienoula including but not limited to the time we collected your data, where requested by law, or otherwise in our sincere interests, as long as these interests do not supersede your right to object to such communications. Data we collect about you from your use of Campus Vienoula: Vienoula Inc. will use this information in our legitimate interests (where we have considered your rights do not override these), to manage Campus Vienoula, and for in-house processes, including troubleshooting, research, testing, statistical surveys, and data analysis purposes. We may use the collected information to secure and keep Campus Vienoula safe, for effectiveness measurement on our content presentation, marketing, and promotion. We use IP addresses and non-personally identifiable information obtained through our log files trend analysis, Campus Vienoula administration, user tracking in and around Campus Vienoula, and to collect demographic statistics about our user-base as a whole. We may utilize machine learning expertise to appreciate user behaviors and to deliver user-specific recommendations and additional personalization of Campus Vienoula experience. Information Vienoula Inc. receives from other sources: We will combine this information with the information you give to us and the information we collect on you in our legitimate interests (where we have considered that your rights do not override these). We will use this information, and the joint information for the purposes set out above (this depends on the types and quality of information we receive).

Who we share your information with

We recognize your personal data to be a critical portion of our association with you, and as such, we do not, under any circumstance, sell your personal information to third parties. You must understand that in certain circumstances, we may share, not sell, your personal information with select third parties, as indicated below:  Agents, Consultants, and Related Third Related Parties:  We sometimes appoint other businesses to make select professional functions, such as payment processing, email distribution on our behalf, and, but not limited to, conducting market research. We may share your profile details with third parties, such as Microsoft, Google, Bing, Facebook, and Twitter, to deliver you customized marketing materials on their platforms. When we engage other companies to carry out such a function, we provide them with only the data explicitly needed to perform their requested task(s). Contracted companies are not permitted to use any of the shared data for purposes outside the defined scope of providing services to us. We also share information with select third parties about customer engagement on Campus Vienoula. For example, when you view a Biology course, we share information such as the number of course minutes viewed, user role and quiz interactions and outcomes marks, hands-on course engagement, and other related data with that Curriculum developer. We share this data to improve the content available on Campus Vienoula and better work together with our associates to jointly help learners like you address their development needs. Unless we precisely ask for, and you grant consent, the data we share with Curriculum developers and related third parties do not include personal information. We may share information provided by you, or information collected through your registration and interaction with our services with such third party. The shared information may comprise course watching history, course viewing time, curriculum or assessment completion, course quality ratings and feedback, certifications, and performance-related metrics. Business Transfers: As our business develops further, we may sell or buy assets or companies. In the event of a company merger, restructuring, sale, closure, or similar activity or successor, your personal information stored with us becomes transferable to the buyer as Campus Vienoula users are among the assets transferable. Legal Requirements: Certain situations may require us to disclose personal information in compliance with legitimate requests by public authorities, as well as to meet national security or law enforcement requirements. In such circumstances, we reserve the right to release your personal information as necessary by law and when we have confidence in that disclosure being obligatory to safeguard our rights or to act following a judicial proceeding, court order, or similar legal process served on us or Campus Vienoula. We will employ reasonable steps to make sure that we only gather personal information relevant for the purposes it is required. Furthermore, we will not process your personal data in a manner incompatible with these purposes.

Control of your data

When you register or give us personal information, it is only shared with third parties with your consent except for the limited exceptions already listed. It will be used for purposes only stated in this Privacy Policy. When Vienoula Inc acts as a data processor, we process personal information following the instructions given by the data controller. When Vienoula Inc operates as a data controller, we thrive on acting following your authorization to offer you our services as otherwise instructed by you. Campus Vienoula provides individuals the ability to opt-out before we reveal your personal information to a third party or use your personal data for reasons that significantly different from the initial collection purpose. If you would like to stop getting communications from Campus Vienoula marketing campaigns, you may do so by updating your preferences by using the “Unsubscribe” link found in emails we send to you, alternatively by contacting us at support@campusvienoula.com. Please note that we do not include opt-out options in transactional emails as they are not marketing communications. Such emails may include emails concerning your order, the Campus Vienoula’s Terms of Use, etc. Please contact us should you have concerns or questions regarding transactional emails.

Your access to your data and how long Vienoula Inc keeps it

When requested, Vienoula Inc will provide you with information about whether we store or process data on behalf of a third party, part or in whole, your private information. We process such requests by contacting us at support@campusvienoula.com. Vienoula Inc will provide you with a means to update your personal information as necessary to ensure it is updated. If you have registered to use Campus Vienoula, we provide a way for our users to access and update their profile on Campus Vienoula. We will allow you to delete your entire profile along with all personal information associated with your profile; this option will considerably cut down or even remove in whole your access to Campus Vienoula. You may delete your profile by accessing a link available there for deletion. Alternatively, you may contact us at support@campusvienoula.com. Due to the high volumes of requests coming through the platform, we strive to respond to such requests within reasonable time frames. The deletion of your account means all your information is perpetually deleted and cannot be retrieved. You may access your profile on Campus Vienoula if you wish to access your personal information hosted by us at any time, you. We only retain your information while your account is active or as needed to provide you services. Subsequently, we may retain select personal information indefinitely as required by law, to help in dispute resolution and agreements enforcement. Aggregate information may be kept for research purposes with our partners, to improve user experience, for targeted advertising, and to help us develop and improve Campus Vienoula and services.

How Vienoula Inc protects your data

Your personal information security is of paramount importance to us and as such, all financial transactions are done over authenticated and encrypted connections using Transport Layer Security (TLS). Stored personal information resides on servers with restricted access located in controlled facilities owned but world-class cloud providers and implements a diversity of technologies and procedures to bolster the security of your personal information from misuse, loss, unauthorized access, unintended alteration, disclosure, and destruction. Nonetheless, no communication can ever be 100% secure over the Internet, and no security measures can ever be guarantee 100% immunity. We strongly advise you to exercise caution and your own discretion when selecting the personal information you disclose on the internet. Reach out should you have any questions about security on Campus Vienoula, contact us as follows: Email: support@campusvienoula.com

Where your data resides